Refund Policy

Your Purchase, Your Control — Buy with Confidence

Introduction

At TrackVortex, every digital purchase — from car upgrades to cosmetic items — enhances your racing experience. This policy explains how we manage transactions and what you can expect when buying in-game content or platform-related services.

By using our services or completing a purchase, you agree to the terms described here. We advise all racers to review this policy before confirming any payment.

1. No Refunds on Finalized Sales

• All purchases, including virtual currency, upgrades, cosmetics, or boosts, are final and non-refundable after delivery.
• Once an item is applied to your account, it cannot be exchanged, canceled, or returned.
• Please verify your selections carefully before completing payment. Mistaken purchases cannot be reversed.

2. Unauthorized Transactions

• We are not liable for purchases made without your consent using your account or device.
• Protect your login credentials and enable security measures such as passwords or biometric locks.
• For purchases via Google Play, please contact their support for assistance with unauthorized transactions.

3. Payment Processing

All in-app transactions are handled through third-party platforms like Google Play. Billing, receipts, and refund requests are managed exclusively by those services.

TrackVortex does not have access to payment systems and cannot alter or refund external purchases.

4. Missing or Undelivered Items

• If purchased content does not appear, please report the issue via our in-game support or feedback system.
• We will investigate and, if verified, restore the missing items or offer replacements.
• Reports must be submitted within 7 days of purchase for consideration.

5. Gameplay Dissatisfaction

Due to the skill-based nature of racing, dissatisfaction with game progress, losses, or perceived balance issues do not qualify for refunds. We encourage players to improve through practice and strategy.

6. Subscription Services

• Future subscription offerings will auto-renew unless canceled prior to billing cycles.
• No refunds will be provided for unused subscription time after the billing period starts.

7. Abuse Prevention

Fraudulent refund claims or misuse of this policy may lead to account suspensions or permanent bans. Fair competition is a cornerstone of TrackVortex.

8. Game Links on Play Market

Our site may link to the TrackVortex app on Google Play. We are not the official publisher or developer of the app. Refunds or billing inquiries related to app stores must be handled through their support channels.

9. Policy Changes

This refund policy may be updated from time to time. Changes will be posted here with an updated effective date. Continued use after updates signifies acceptance.

10. Final Note

Every purchase impacts your racing journey. Choose wisely, race responsibly, and contact support if you experience any issues with transactions.

Thank you for being part of the TrackVortex community. We’re dedicated to making your experience fair, fast, and thrilling — every race, every upgrade.